The report is in accordance with the information technology (IT) Rules 2021.
WhatsApp received 632 reports (user complaints), of which 426 were ban appeals, and 64 of those requests were acted upon, states the safety report.
In all, 22,10,000 accounts were banned. The platform had banned over 1.9 million bad accounts in the country in May.
WhatsApp received 123 account support-related complaints, 35 product support reports, and 16 safety-related reports.
“In addition to responding to and actioning on user complaints through the grievance channel, WhatsApp also deploys tools and resources to prevent harmful behaviour on the platform. We are focused on prevention because we believe it is much better to stop harmful activity from happening in the first place than to detect it after harm has occurred,” the company said in the report.
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The platform said the abuse detection operates at three stages of an account’s lifestyle: at registration, during messaging, and in response to negative feedback, which it receives in the form of user reports and blocks.
The grievance mechanisms were used to receive the complaints, and accounts were dealt with through its prevention and detection techniques for breaking the law or its terms of service.
Big digital and social media platforms with more than five million users have been mandated to provide monthly compliance reports in accordance with the new IT Rules.
