The company said that it has invested in Artificial Intelligence and other state-of-the-art technology, data scientists and experts, and in processes, in order to keep users safe on the platform.
The company said it received 194 ban appeals through its grievance redressal mechanism of which 19 ‘Accounts Actioned’ were carried out, which means that the company took remedial action based on the report. This denotes either banning an account or a previously banned account being restored as a result of the complaint.
“In addition to responding to and actioning on user complaints through the grievance channel, WhatsApp also deploys tools and resources to prevent harmful behavior on the platform. We are particularly focused on prevention,” the company said in its report.
Discover the stories of your interest
WhatsApp said it also enables users to block contacts and to report problematic content and contacts from inside the app. “We pay close attention to user feedback and engage with specialists in stemming misinformation, promoting cybersecurity, and preserving election integrity,” the company said.
