Speaking at the Times Network India Economic Conclave, Gopinathan said that the current geopolitical uncertainties will be another opportunity to participate in a new technology demand cycle.
“I think the biggest reason that we enjoy such high employee loyalty and retention is that we believe that our biggest asset is our people. And that there are no legacy people, only legacy technologies,” he said.
The company has among the lowest attrition rates in the industry, hires the maximum freshers every year and has over 592,000 employees.
“We have proven again and again, that by continuing to train our people, continuing to provide the first right of refusal for all new opportunities to our existing people, we have been able to systematically and in a sustainable way, manage these multiple transitions that our industry sees,” Gopinathan said. “So, this is the magic sauce of TCS and everything else is a by-product of our ability to actually retain and grow our talent base and to continuously invest in it.”
As the world faces a geopolitical and economic crisis following the Covid-19 pandemic, there are concerns about how different sectors will be impacted. However, Gopinathan expressed confidence that India’s largest software services company by revenue would be able to find opportunities even in this scenario.
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“Each period of volatility is also a period of opportunity. We were able to navigate Brexit with significant growth and significant value addition in our UK market to become the number one service provider in the region,” he said. “We broke through that during the Brexit period. So, I see periods of volatility as natural phenomena which we should be prepared to face in any market that we operate in.”
By positioning TCS in a way that allows it to help customers in a crisis and having the right investment mindset for building capabilities, has helped the company achieve these milestones, he added.
