The multi-year managed services partnership builds on the relationship the Mumbai-based TCS has had with South32 to enable accelerated execution of recent divestiture programs and track employee health and safety at the company’s global mining sites during the pandemic, according to a statement released on Thursday.
Under the new contract, management of critical infrastructure—which was earlier with multiple service providers—has been consolidated with TCS for end-to-end accountability.
“To achieve our strategic goal, it’s imperative that we work with partners who have the global network aligned to South32 operations and offer the breadth of services required for an organisation like ours,” Sara Braund, vice president for digital technology at South32, said in the statement. “In TCS we found a partner who understood our vision of simplification and had proven experience in establishing a resilient technology foundation.”
As part of the expanded partnership, TCS will leverage its Machine First Delivery Model, powered by ignio AIOps and ignio ERPOps to enhance South32’s IT operating model. Leveraging artificial intelligence and machine learning, TCS will infuse self-healing capability and resilience in the IT stack consisting of ERP and other corporate applications, operational technology, and the underlying infrastructure.
The new IT operating model will assist South32 in reaching its strategic objective of standardising, simplifying, and streamlining its IT operations.
“The global mining industry is embarking on a digital transformation journey to drive greater productivity, health and safety, and environmental sustainability…,” said Seema Mehra, head of energy and resources for TCS in the UK, Europe and Australia-New Zealand. “We are delighted to partner with South32, and use our technology expertise, domain knowledge, innovation and our ability to contextualise our digital assets with cross-industry knowledge, to transform their IT operations globally.”
TCS will also provide a unified service desk for all South32’s operations in Australia, with immediate assistance from on-location IT staff.
