“As we step into the next phase of TCS, we will continue our investments in key and emerging areas like cloud, cybersecurity, 5G, IoT, Generative AI etc. with an unrelenting focus on customer relationships and impeccable delivery,” the 58-year old Tata Group veteran said.
“..I have had the opportunity to work with many of you and built long-lasting friendships which I cherish the most,” Krithivasan added in the mail titled ‘Let’s script an exciting future’.
“I have also had the opportunity to work with many of our key clients across different geographies and build deep customer relationships. I step into this role on the strength of these friendships and relationships,” he added.
This comes as earlier this year outgoing CEO Rajesh Gopinathan had abruptly stepped down as MD and CEO of IT giant to pursue other interests. He will remain with the company till September 16 in an advisory role.
With over 34 years of experience with TCS, Krithivasan–an IIT Kanpur alumnus–was previously president and global head of banking, financial services and insurance (BFSI) vertical that accounts for nearly 33% of company’s revenue. ET earlier reported exclusively that Krithivasan has been mandated to focus on customers, arrest attrition and make the $28 billion IT company an employer of choice in a challenging global business scenario, according to highly placed executives close to the development.
Discover the stories of your interest
The CEO will spend much of the next six months on the road, meeting customers as he settles into the role. The change of leadership for TCS comes at a time when the IT services industry faces a lull in demand, a slowdown in hiring, ongoing inflation in Europe, and a shift of confidence in the banking ecosystem in the US…all amid a war in Ukraine.He told ET in an interview earlier this year that while the global macroeconomic situation was uncertain, it was not challenging. “The thing to focus on is to stay close to customers, stay relevant to them, and offer them with new solutions,” Krithivasan had said. “And every time a crisis hits, actually, I personally believe we have come out stronger.”