The company said its revenues trebled in 2021 and it signed many new clients in December 2021 compared to the whole of 2020. It also retained all its clients last year despite sporadic office re-openings amid two pandemic waves.
“We are seeing an accelerating shift in the customer’s preferences from a legacy agent focused ticketing system to a modern employee enablement stack. Rezolve.ai has the most advanced product for this new world and more and more customers are experiencing it every day,” said Saurabh Kumar, CEO at Rezolve.ai
The company, founded in 2017 by three Indian Institute of Management, Bangalore (IIMB) alumni – Saurabh Kumar, Manish Sharma and Udaya Reddy– competes with players such as Moveworks, Aisera, and Leena.ai in providing automated employee service and enablement platform. Headquartered in California, Rezolve.ai has offices in Chennai and Dehradun in India and Toronto in Canada. However, its major market is the US and Canada.
The company doubled its team last calendar year across the three locations – the US, Canada and India – and witnessed 15 times growth in website traffic highlighting the spiking interest in the space.
After the recent Omicron wave, many companies are planning to operate in a hybrid environment and feel the need to improve and bolster employee support. The company expects an even faster growth next year as it will be focusing on this need with a share focus on mid-segment and enterprise companies.
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“As a leader in the Microsoft Teams space Rezolve.ai is well-positioned to power the next generation of employee experience for millions of employees across the world,” said Manish Sharma, COO at Rezolve.ai.
The company addresses the problem of ineffective employee support inside the organization. In the US alone, service desk automation is a $3 billion market and is estimated to expand in the enterprise segment to become a $10 billion market by 2025.
The firm is also aggressively looking to double down its expansion plans in India and Europe, for which it plans to raise its next round of investment by second quarter of the year. So far, it has raised two rounds of funding – Seed and Pre-A – from Tri-Valley Ventures, Venture Catalyst, Pentathlon VC, 9Unicorns, SLO Seed, Sand Hill Angels.
