Indian Railways has enabled passengers to book their food on train through WhatsApp. Passengers can access the feature by connecting to +91 8750001323. The feature is available to select trains and will be extend to others based on customer feedback.
The IRCTC also provides e-catering services through their catering app called Food on Track and via website www.catering.irctc.co.in.
Also read: How to check live train status, PNR status on Paytm
However, customers need not download the app to order food. Reports suggest that presently around 50,000 meals are served in a day through IRCTC’s e-catering services.Â
The new e-catering services will be implemented in two phases. In the first phase, IRCTC customers receive a message on WhatsApp after having booked an e-ticket. It directs them to IRCTC’s e-catering website. In phase two, the WhatsApp number will be enabled to become an interactive two-way communication platform for the customer wherein an AI-powered chatbot will handle all queries of e-catering services for the passengers and will also book meals.
Also read: How to book train tickets on Paytm
