In the initial phase, the shared support centre will deliver a suite of remote infrastructure managed (RIM) services on servers, operating systems, virtualization, storage, network, data protection, database, middleware, security operations, public cloud operations and vendor management. The services provided by the shared support center are suited for all types of organizations such as banking and financial services, retail, manufacturing, energy and utilities, technology services, and telecom.
“We are trying to provide NOC/SOC offerings to the marketplace. (It is) for companies that are looking to protect their service area–whether that is a data centre, a cluster of edge devices or research and development labs,” said Arthur Hu, chief information officer, Lenovo. It is remote detection and response capabilities against cybersecurity threats and governance, he told in response to a question to ET.
The offerings include network, managed, security services and hybrid cloud management and this business is estimated at around $7 billion globally, the company said, adding that a typical contract is three to five years. Around 10% of the India and global business hails from these solutions and services group (SSG) business. The company’s India arm clocks around $2 billion in annual revenue and it has manufactured around 5 million devices, including exports, in India across personal computers, tablets and mobile phones including till date.
“Our new shared support centre reflects Lenovo’s commitment to collaboration, harnessing India’s exceptional tech talent to support and serve global markets. This strategic infrastructure investment is poised to drive exponential growth, offering cutting-edge solutions and services while solidifying Lenovo position in India as a prominent global tech hub,” said Shailendra Katyal, managing director at Lenovo India.
