The disruptions were caused by violence in some pockets of Gurugram and Faridabad districts, in addition to internet connectivity being suspended in some of these regions ordered by local authorities, multiple executives said.
The violence that began in Nuh in southern Haryana has already claimed the lives of six people, and has prompted ecommerce, food delivery, as well as other tech and multinational firms to take precautionary measures.
Further, companies operating offices in Gurugram, including smartphone majors such as Apple, Samsung and Oppo asked employees to work from home until the situation normalised, people aware of the matter told ET.
E-commerce, food delivery, and other firms are monitoring the situation before taking any further measures, officials of the companies said, asking not to be named.
Several ecommerce warehouses and fulfilment centres that are spread across the outskirts in Gurgaon district were unable to send or receive shipments as road transport has been impacted. Sellers estimate that the disruption could translate to about one to two days of delays in some deliveries by e-commerce firms, adding that other warehouses had already taken over the fulfilment duties from the affected warehouses.
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“Supply chain resilience has improved a lot over the last few years, and the ecommerce firms would have kicked into moving fulfilment duties to other warehouses in the initial hours itself”, a seller who sells on multiple platforms like Amazon, Flipkart, and Ajio told ET, declining to be identified.Flipkart and Amazon did not respond to ET’s queries on the matter. The smartphone companies named above also did not respond to emails seeking comment.
Queries sent to Swiggy and Zepto went unanswered. In response to an emailed query, a Zomato spokesperson said: “We will continue to follow the government issued guidelines.Additionally, for our delivery partners, we have an SOS feature on their app, which can be leveraged for emergency support (including ambulance support)”
Hoteliers and restaurateurs say they are in ‘wait and watch’ mode.
