AIIMS has been struggling to cater to patients without unique health IDs and manually handling patient admissions and discharges as its servers went down last week due to the cyberattack.
“Patients had to face delays as the hospital is managing the patient care services manually,” a doctor said on the condition of anonymity. “The OPD cards and even the investigation cards have to be filled manually now.”
The internet of AIIMS has also been blocked.
A team of Delhi Police officials, Indian Computer Emergency Response Team (CERT-IN), representatives of the home affairs ministry, and National Investigation Agency are all looking into the cyberattack incident that came to light last Wednesday.
Delhi Police has registered an FIR against unidentified persons in the matter.
While security agencies have been trying to revive the system for one week now, the servers of the hospital remained down on Tuesday. All services at the hospital, including outpatient, in-patient, laboratories, etc., continued to run on manual mode.
“The struggle is that without the unique health IDs, handling patient admissions and discharges is too cumbersome and takes a lot of time, which is making patients and their relatives agitated,” a second doctor said on condition of anonymity.