As part of the deal, Infosys will consolidate the global service desk and workplace operations.
Infosys will provide Artificial Intelligence-powered IT helpdesk services, digital workplace management, as well as network services, powered by its Cobalt suite, according to an exchange filing.
The Bengaluru-based IT services provider will aim to boost cybersecurity and enhance the digital experience for TK Elevator’s end users, by leveraging its deep domain expertise, and IT infrastructure modernization capabilities.
The collaboration, while improving availability of IT infrastructure, will reduce overall IT operational costs.
“At TK Elevator, IT infrastructure is the core of our digital initiatives, and we continuously strive to provide state-of-the-art user services. With Infosys as a strategic partner, we are confident to achieve our target of automation, innovation and efficiency across the IT landscape,” said Susan Poon, global chief information officer of TK Elevator.
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Enterprises globally are repeatedly choosing cloud-based modernization solutions to enable their digital journeys, rendering their businesses more resilient, said Jasmeet Singh, executive vice president and global head, manufacturing at Infosys.
“As we work towards establishing an engagement based on mutual trust and creating a value ecosystem, Infosys’ best-in-class solutions in LAN, digital workplace, cybersecurity and infra, powered by AI and hybrid cloud, will drive operational excellence for TK Elevator globally,” Singh added.
